General Terms and Conditions

1. General

The General Terms and Conditions are drawn up in accordance with the regulations in the field of consumer protection and based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic commerce. The Pikolin online children’s store (hereinafter: “the online children’s store”) is managed by the PIKOLIN, VSE ZA OTROKA, D.O.O. company (hereinafter: “seller”).

By registering in the online children’s store, a visitor obtains a username that is the same as their email address and a password specified by the user themselves. The username and password unambiguously define and link the user with the entered data. By registering, the visitor confirms and warrants to be an adult with full operational capability. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a buyer.

These General Terms and Conditions define the operation of the online children’s store, the rights and duties of the visitor, user and buyer, as well as the business relationship between the seller and the user as the buyer of the products from the online store.

2. Information accessibility

  • The seller undertakes to make the following data and information available to the user at all times:
  • Identity of the seller (company name and registered office and the number of the register, where the company is entered);
  • Contact details that enable the user to communicate quickly and effectively with the seller (email address, phone number, etc.);
  • Information on the essential characteristics of the products or online children’s store services, including after-sales services and warranties;
  • Information on the availability of the products or services provided by the online children’s store;
  • Method and conditions of delivery of products or execution of services, in particular the place and time of delivery;
  • Information on the payment method;
  • Information on the time validity of the offer from the online children’s store;
  • Information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
  • Information on the possibility of returning the products and if and how much such a return cost is for the user;
  • Information on the user complaint procedure and information on the seller's contact person for user contact.

3. Product range, delivery time and acceptance

Due to the nature of online business, the product range in the online children’s store changes and updates frequently and quickly.

The delivery deadline for the products in stock is normally 3 business days for delivery addresses in Slovenia, unless the delivery service delivers to the delivery address at a later date (see Point 10). For other products, the delivery time specified next to the product in the online children’s store applies to delivery addresses in Slovenia. Every product from the online store is accessible within a reasonable period of time.

Upon submitting the purchase order, the user may choose one of the following methods of accepting the products:

  • In person at the store in Celje, in which case there are no postal charges;
  • By postal delivery, in which case the postal charges shall also be paid.

4. Payment methods

The seller provides the user with the following methods of payment for the purchase of products from the online children’s store:

  • In cash upon taking over the product, in which case the online price applies (see Point 5);
  • By advance payment of the purchase price to the seller's current account according to the offer drawn up or the cost estimate, in which case the online price applies (see Point 5);
  • By means of a payment or credit card (BA, Maestro, Diners Club, Eurocard/Mastercard, Visa, Karanta, American Express);
  • By PayPal
  • By instalment payment in up to 10 instalments without interest with the Diners Club card
  • By Leanpay instalment payment (Terms and Condition)

Payment with a payment or credit card and instalment payment is only possible if the data in the user's profile for the payer are the same as the data in the user's profile for the payment or credit card holder.

5. Prices and discounts

The online price applies to all registered users of the seller's online children’s store. Mark-ups are possible depending on the method of payment chosen (see Point 4).

All prices in the online children’s store are listed in euros and include VAT, unless explicitly stated otherwise. All prices in the online children’s store are product prices and do not include delivery charges (see points 3 and 10). All prices are valid only for electronic ordering of products through the online store. Discounts do not add up. Discount codes do not apply to furniture, Pikolin vouchers, already discounted products (unless otherwise specified) and products excluded from a specific sales promotion.

Discounts during the Black Friday campaign do not apply to furniture, products of Bibs, Babyzen, Cruzzee and Angelcare brands. All discounts only apply until clearance of the stocks.

All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed. Despite the seller’s exceptional efforts to provide the most up-to-date and accurate information, data concerning the stock may be inaccurate. In the case referred to in the previous sentence and in case the stock of the product changes during the processing of the order, i.e. from the moment of placing the order until the confirmation of the order, the seller shall:

  • inform the user (buyer) and the user can in this case change the order or cancel it in part or in full, or
  • enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be to the mutual benefit and satisfaction.

6. Purchase process

6.1 Technical steps leading to the conclusion of the purchase agreement

In the purchase process, the following technical steps are available to the user (buyer):

  • Login to the online store using an email address or user password, if the user (buyer) has previously created a user account (see also Point 1);
  • Search for individual products in the product range in the online store;
  • Selection of the product to be purchased;
  • Adding the selected product to the shopping cart;
  • Specifying the quantity of the product to be added in the shopping cart;
  • Review of the price of the selected product in the quantity selected, including the calculated tax, if levied;
  • Selection of the method of delivery of the product (see also Points 3 and 10);
  • Selection of payment method (see also Point 4);
  • Review of the order with the selected delivery method of the product and the calculated delivery costs, if these are charged; and
  • Confirmation and placement of the order and thus the conclusion of the purchase process (see also Points 6.3 and 6.4).

6.2 Technological means used to identify and correct errors before placing an order

Before placing an order, the user (buyer) may use the graphical user interface to immediately, simply and easily:

  • See and review which products are chosen and added to the shopping cart;
  • See and review the price of each product and the total price of the selected quantity of each product;
  • Change the selected quantity of each product and calculate the new price of the changed quantity;
  • Remove selected products that he does not wish to purchase from the shopping cart; and
  • Calculate the corresponding tax according to the tax rate applicable to the selected product and its price (tax base).

Before confirming an order, the user (buyer) may use the graphical user interface to immediately, simply and easily:

  • Change the selected delivery method of the product;
  • Change the selected payment method; and
  • Review and confirm individual changes.

6.3 Order accepted

Upon placing an order, the user (buyer) receives an email notification from the seller that the order is accepted. Within 1 hour of receipt of said notification, the user (buyer) has the option to cancel the order without consequences. Apart from the cancellation option, the user (buyer) cannot change the contents of the order after the order has been placed. Comprehensive information on the status and content of each order is always available to the user (buyer) in his profile on the seller's website.

6.4 Order confirmed

If the user (buyer) does not cancel the order, the order will be further processed. After receiving the order, the seller examines the order, verifies the availability of the ordered products, and confirms or rejects the order specifying the reasons. The seller may also contact the user (buyer) using the provided contact phone number to check the data or ensure the accuracy of delivery. Upon confirming the order, the seller informs the user (buyer) of the expected delivery time by email.

6.5 Goods shipped

Within the agreed deadline, the seller prepares and sends the items and informs the user (buyer) about this via email. In the email referred to in the previous paragraph, the seller also informs the user (buyer) of the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.

7. Purchase agreement

The seller issues a written invoice to the user who purchases the product from the online children’s store, including a breakdown of costs and an explanation of the right of withdrawal by returning the purchased product, if necessary and possible. The purchase agreement in the form of the purchase order is stored electronically on the seller's server and constantly available to the user (buyer) in the user profile. The purchase agreement is concluded in the Slovenian language.

The purchase agreement between the seller and the user (buyer) is concluded at the moment the seller confirms the order (see Point 6.2). From this point on, all prices and other conditions of purchase are fixed and apply to both the seller and the user (buyer).

8. Right to withdraw from the purchase, return of products

The user (buyer) has the right to notify the seller within 14 days from the day of receipt of the ordered products to the contact email address info@pikolin.si that he withdraws from the purchase agreement, without having to state the reason for such a decision. The return of the unused purchased products to the seller within the deadline for withdrawal from the purchase agreement is considered a notice of withdrawal from the agreement. The only cost borne by the user (buyer) due to the withdrawal from the purchase agreement, is the cost of returning the products to the seller.

Purchased products must be returned to the seller no later than 14 days after the withdrawal notice has been sent. Purchased products must be returned to the seller undamaged, unused, in their original packaging and in an unchanged quantity, unless the products are destroyed, damaged, lost or their quantity is reduced without the fault of the user (buyer). The return option does not apply to software, audio and video media, or if the user (buyer) has broken the security seal.

For returned items, the seller shall refund the paid amount or the used gift voucher to the user (buyer) as soon as possible or no later than 14 days after receiving the notice of withdrawal, while any used promotional codes and other discounts are not returned to the user (buyer). The seller shall refund the paid amount in the same way as the payment was made in the online store (PayPal, payment to the personal or current account of the user (buyer), etc.). The gift voucher used is returned by the seller in the form of a credit note.

In the case of goods which cannot be returned by post, the seller shall charge the buyer for the return of the goods in accordance with the price list concluded with the contractual partner for the provision of transport services. 

9. Warranty

The products have a warranty if this is stated on the invoice or on the warranty certificate. The product warranty is only valid if the instructions and the General Terms and Conditions on the warranty certificate are complied with, and on the presentation of the receipt. The warranty period is indicated on the warranty certificate or invoice. The warranty information is also provided when the product is presented in the online children’s store. If there is no warranty information provided in the online store, the product does not have a warranty.

The user (buyer) can claim the warranty with the seller or directly with the manufacturer of the product or its authorised service. The buyer can claim the warranty with the warranty certificate and invoice. The buyer shall bear the costs of delivery of the product under warranty. The manufacturer or its authorised service agent is obliged to perform the warranty repair within 45 days from the date of receipt of the product for repair, or replace the product with another equivalent product in perfect condition.

The seller is responsible for material defects in the goods, which are identified within two years from the receipt of the goods, in accordance with the Consumer Protection Act (ZVPOT).

10. Delivery

The seller shall deliver the ordered products to the user (buyer) within the agreed deadline. The contractual partners of the seller for delivering the shipments are GLS, Pošta Slovenije and DPD. The seller reserves the right to choose another delivery service if it can fulfil the order more effectively.

In the event of taking over the products by postal delivery, the buyer also pays the postal charges.

11. Safety

The seller uses appropriate technological and organisational means to protect the transfer and storage of personal data and payments. For these purposes, the seller uses a 128-bit SSL certificate issued by an authorised organisation.

The seller handles safe authorisations and credit card transactions. Credit card authorisations are performed in real time with immediate verification of data at banks. Card information is not stored on the seller’s server.

The user is also responsible for security by ensuring the security of his username and password and the appropriate software and anti-virus protection of their computer.

12. Child protection

The seller in its online children’s store does not accept orders from someone it knows or suspects to be a child without the explicit permission of his parents or guardians. The seller does not offer free access to products or services harmful to children in the online children’s store.

The seller will not accept any personal data concerning children without the explicit consent of the parents or caregivers, nor will the seller issue data accepted from children to third parties other than parents or guardians.

Any communication intended for children will be appropriate to their age and will not exploit the trust of children, lack of experience or a sense of loyalty.

13. Privacy Policy

These General Terms and Conditions also include the Privacy Policy.

14. User opinions and product reviews

Opinions, comments and reviews of products made by users or visitors are part of the functionality of the online children’s store and are intended for user community.

The seller is not responsible for the content of opinions, comments and reviews made by users or visitors. The seller examines opinions, comments and reviews and before publication rejects those that contain obvious untruths, are misleading, offensive, obscene or, in the opinion of the seller, do not benefit other users or visitors of the online children’s store. The seller shall not be held responsible for information in opinions, comments and reviews and shall be released from any liability arising from this information.

By submitting an opinion, comment or review, the user or the visitor explicitly agrees with the terms of use and allows the seller to publish part or all of the text in all electronic and other media. The seller has the right to use the content of the opinion, comment or review for an unlimited period of time and for any purpose which is in the commercial interest of the seller, including publication in advertisements or other marketing communications. At the same time, the author of the opinion, comment or opinion declares and ensures that he is the owner of material and moral copyrights for written opinions, comments or reviews, and that he transfers these rights free of charge, non-exclusively and indefinitely to the seller.

15. Responsibility

The seller shall make every effort to ensure that the data published in its online store is up to date and correct; however, the characteristics of the products or the delivery period may change so quickly that the seller fails to correct the data published in the online store in time. In such case, the seller will notify the user (buyer) of changes and allow him to withdraw from the order or change the order (see Point 5).

Although the seller tries to provide accurate photos of the products for sale in the online store, all photos are shown for illustration purpose only. Photos do not guarantee the properties of the product.

After delivering the shipment with the ordered product to the post office, the seller shall not be held responsible for any physical damage, destruction or loss of the shipment and also if the content of the shipment is missing or if the shipment shows signs of opening. In the cases referred to above, the user (buyer) must initiate a complaint procedure with the delivery service or refuse the damaged package. The seller, together with the delivery service, shall ensure that the complaint is resolved as soon as possible.

16. Complaints, disputes and application of the law

The seller complies with the applicable consumer protection regulations. The seller has an effective system for handling complaints and an appointed person whom the user (buyer) can contact by phone or email in case of problems. In case of problems, the user (buyer) can call the tel.no: 00386 (0)31 470 300. The user (buyer) may submit the complaint to the email address info@pikolin.si. The procedure for handling the complaint is confidential.

The seller will confirm within five working days that it has received the complaint and communicate to the user (buyer) how long it will process the complaint and keep him informed about the progress of the procedure. The seller will make every effort to resolve any disputes amicably. If no amicable settlement of the dispute is reached, the competent local court in Celje has exclusive jurisdiction to resolve all disputes between the seller and the user (buyer). As participants in electronic commerce, the seller and the user (buyer) mutually recognise the validity of emails in court.

These General Terms and Conditions and all disputes between the seller and the user (buyer) are subject to and apply Slovenian substantive and procedural law, without the application of the rules of private international law, which would indicate the application of any other law.

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act apply mutatis mutandis to all relationships and to rights and obligations not regulated by these General Terms and Conditions.

In accordance with the legal norms, Pikolin d.o.o. does not recognise any individual providers of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

Pikolin d.o.o., which as a provider of goods and services enables the operation of the online store, publishes on its website an electronic link to the online consumer dispute resolution platform (SRPS). The platform can be found at the following link: 

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

That arrangement derives from the Law on the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 Of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

17. Changes in the General Terms and Conditions

In the event of changes in the regulations governing the operation of online stores, data protection and other areas related to the operation of the seller’s online store, and in the event of changes in its own business policy, the seller may change and/or supplement the General Terms and Conditions, of which it will inform users in an appropriate manner each time, including in particular providing information through the website www.pikolin.si. Any change and/or amendment to the General Terms and Conditions enters into force and applies upon the expiration of the eight-day period from the publication of the change and/or amendment. If a change and/or amendment to the General Terms and Conditions is necessary to comply with regulations, these changes and/or amendments may exceptionally enter into force and apply in a shorter period of time.

A user who does not agree with the changes and/or amendments to these General Terms and Conditions must cancel his registration within eight days of the publication of the notice on changes and/or amendments to the General Terms and Conditions, otherwise after this period, the contrary proof is considered and it is not permitted and it is deemed the user accepts changes and/or amendments to the General Terms and Conditions. The cancellation of the registration is done by the user notifying the seller of the cancellation in a written statement.

The General Terms and Conditions were adopted by the Director of the seller, in Celje, on 1/11/2013

We wish you plenty of pleasant and good purchases in our online store!

 

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