General Terms and Conditions

1. General

 The general terms and conditions of business are drawn up in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The children's online store Pikolin (hereinafter referred to as the "children's online store") is managed by the company PIKOLIN, VSE ZA OTROKA, D.O.O. (hereinafter "Merchant").

By registering in the children's online store, the visitor obtains a user name that is the same as his e-mail address and a user password that is determined by the user himself. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor confirms and guarantees that he is an adult, fully capable of doing business. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer.

These General Terms and Conditions define the operation of the children's online store, the rights and obligations of the visitor, user and buyer, as well as the business relationship between the Merchant and the user as a buyer of products from the children's online store.

2. Availability of information

The merchant undertakes that the following will always be available to the user:

  • information about the Merchant's identity (mainly the company's name and registered office and the register number where the company is registered);
  • contact information that enables the user to communicate quickly and efficiently with the Merchant (email address, telephone, etc.);
  • information about the essential characteristics of the products or services from the offer of the children's online store, including after-sales services and guarantees;
  • information about the availability of products or services from the offer of the children's online store;
  • method and terms of product delivery or execution of services, especially the place and deadline of delivery;
  • information about the payment method;
  • data on the time validity of the offer from the children's online store;
  • information about the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
  • information about the possibility of returning products and if and how much such a return costs the user;
  • information on the user complaint procedure and information on the contact person of the Merchant for contacts with users.

3. Product offer, delivery time and acceptance

Due to the nature of online business, the range of products in the children's online store changes and updates frequently and quickly.

The delivery time for products that are in stock is 3 working days for delivery addresses in Slovenia, unless the delivery service delivers to the individual delivery address later (see point 10.). For other products, the delivery time specified next to the product in the children's online store applies to delivery addresses in Slovenia. Every product from the online store is available within a reasonable time.

When submitting a purchase order, the user can specify one of the following methods of picking up the products:

  • in person at a store in Celje, in this case no postage costs are paid;
  • by cash on delivery, in which case postage is also paid.

4. Methods of payment

The merchant allows the user the following payment methods for purchasing products from the children's online store:

  • with cash upon collection, in this case the online price applies (see point 5.);
  • with an advance transfer of the purchase price to the Merchant's transaction account after the prepared offer or proforma invoice, in which case the online price applies (see point 5.);
  • with a payment or credit card (BA, Maestro, Diners Club, Eurocard/Mastercard, Visa, Karanta, American Express),
  • With Paypal
  • with installment payment of up to 10 interest-free installments with the Diners Club card
  • with Leanpay installments (terms)

Payment by payment or credit card and installment payment is possible only if the data in the user profile for the payer is the same as the data in the user profile for the payment or credit card holder.

5. Prices and discounts

The online price applies to all registered users of the Merchant's children's online store. Surcharges are possible on the online price, depending on the selected payment method (see point 4.).

All prices in the children's online store are listed in euros and include VAT, unless explicitly stated otherwise. All prices in the online store are product prices and do not include delivery costs (see points 3 and 10). All prices apply only to the electronic order of products via the online store. Discounts are not cumulative. Discount codes do not apply to furniture, gift vouchers, already discounted products (unless otherwise specified) and products that are excluded from a specific promotion.

Discounts during the Black Friday campaign do not apply to furniture, the Bibs brand, Babyzen, Cruzzee and Angelcare. All discounts are valid only while stocks last.

All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the Merchant's best efforts to provide the most up-to-date and accurate information, it may happen that the stock information is incorrect. In the case from the previous sentence and in the case when the stock of the product changes during the processing of the order, i.e. from the moment the order is submitted until the confirmation of the order, the Merchant will:

informs the user (buyer) of this and in such a case has the possibility to change his order or cancel it in part or in full;

or enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be of mutual benefit and satisfaction.

6. Purchase procedure

6.1. Technical steps leading to the conclusion of the sales contract

The following technical steps are available to the user (buyer) in the purchase process: login to the online store using an email address or user password, if the user (buyer) has previously created a user account (see also point 1.);

searching for an individual product in the product range in the online store; product selection for purchase; adding the selected product for purchase to the shopping cart;

determining the quantity of the product to be purchased in the shopping basket;

review of the price of the selected product in the selected quantity, including the calculated tax, if it is calculated;

selection of the product delivery method (see also points 3 and 10);

selection of payment method (see also point 4.);

review of the order with the selected method of delivery of the product and the calculated delivery costs, if these are calculated, as well as confirmation and submission of the order and thus the completion of the purchase (see also points 6.3. and 6.4.).

6.2. Technological means that enable the identification and correction of errors before placing an order

Before submitting the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:

  • see and review which products he has selected and added to the shopping cart;
  • see and review the price of an individual product and the total price of the entire selected quantity of an individual product;
  • changes the selected quantity of an individual product and calculates the new price of the thus changed quantity;
  • removes the selected products that he does not want to buy from the shopping basket and
  • calculates the corresponding tax, according to the tax rate applicable to the selected product and its price (tax basis).

Before confirming the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:

  • changes the selected product delivery method;
  • changes the selected payment method and
  • reviews and approves individual changes.

6.3. Order accepted

After submitting the order, the user (buyer) receives a notification by e-mail from the Merchant that the order has been accepted. User (buyer) cannot change the content of the order after placing the order. Cost of cancellation are 10 EUR.

The user (buyer) can always access detailed information about the status and content of each order in his profile on the Merchant's website.

6.4. Order confirmed

If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the merchant reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The merchant can also contact the user (buyer) by phone at the provided contact phone number to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Merchant informs the user (buyer) by e-mail about the expected delivery date.

6.5. Goods shipped

The trader prepares and ships the ordered products within the agreed period and informs the user (buyer) about this by e-mail. In the e-mail from the previous sentence, the Merchant also informs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.

7. Purchase Agreement

The merchant issues a written invoice to the user who purchases a product from the children's online store, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The sales contract in the form of a purchase order is stored electronically on the Merchant's server and is accessible to the user (buyer) at any time in his user profile. The sales contract is concluded in the Slovenian language.

The sales contract between the Merchant and the user (buyer) is concluded the moment the Merchant confirms the order (see point 6.2.). From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).

8. The right to withdraw from the purchase, return products

The user (buyer) has the right to notify the Merchant at the contact email address within 14 days from the date of receipt of the ordered products, that he is withdrawing from the sales contract, and he does not need to state a reason for such a decision. The return of unused purchased products to the Merchant within the deadline for withdrawing from the sales contract is considered a notice of withdrawal. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant.

Purchased products must be returned to the Merchant no later than 14 days from the sent notification of withdrawal from the contract. Purchased products must be returned to the Merchant undamaged, unused, in the original packaging and in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer). The return option does not apply to software, audio and video media or if the user (buyer) has opened the security seal.

For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 14 days of receiving the cancellation message, but any used promotional codes and other discounts will not be returned to the user (buyer). The refund of the paid amount is carried out by the Merchant in the same way as the payment was made in the online store (Paypal, payment to the personal or transaction account of the user (buyer),...). The used gift certificate is returned by the Merchant in the form of a credit.

The form for withdrawing from the article contract is available to users: HERE

In the case of goods that cannot be returned by post, the Merchant shall charge the buyer the cost of returning the goods in accordance with the price list with the contractual partner for the provision of transport services.

9. Warranty

The products have a warranty if it is stated so on the invoice or on the warranty card. The guarantee is valid subject to the instructions and conditions stated on the guarantee sheet and upon presentation of the invoice. The warranty period is indicated on the warranty card or invoice. Warranty information is also provided when the product is presented in the children's online store. If there is no warranty information in the online store, then the product does not have a warranty.

The user (buyer) can claim the warranty from the Merchant or directly from the product manufacturer or its authorized service. The buyer can claim the warranty with a warranty card and invoice. The buyer covers the costs of delivery of the advertised product himself. Manufacturer or its authorized service is obliged to carry out the warranty repair within 45 days from the day of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.

The merchant bears responsibility for material defects in the goods that become apparent within two years of receiving the goods, in accordance with the ZVPOT.

10. Delivery

The merchant will deliver the ordered products to the user (buyer) within the agreed time. The Merchant's contractual partner for the delivery of shipments is GLS, Pošta Slovenije and DPD. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently.

In the case of collection of products by cash on delivery, the buyer also pays the postal costs.

11. Security

The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the merchant uses a 128-bit SSL certificate issued by an authorized organization.

The Merchant takes care of secure authorizations and credit card transactions. Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the Merchant's server.

The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.

12. Child care

A merchant in a children's online store does not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians. The merchant in the children's online store does not offer free access to products or services that are harmful to children.

Without the express permission of parents or guardians, the merchant will not accept any personal data concerning children, nor will it release data received from children to third parties, except parents or guardians.

Any communication aimed at children will be age-appropriate and will not take advantage of children's trustworthiness, lack of experience or sense of loyalty.

13. Privacy Policy

The Privacy Policy, which is accessible here, is also part of these General Terms and Conditions.

14. User reviews and product ratings

Opinions, comments and product ratings given by users or visitors are part of the functionality of the children's online store and are intended for the user community.

The merchant is not responsible for the content of opinions, comments and product ratings given by users or visitors. The Merchant reviews opinions, comments and evaluations prior to publication and rejects those that contain obvious falsehoods, are misleading, offensive, obscene or, in the Merchant's opinion, do not benefit other users or visitors to the children's online store. The merchant is not responsible for the information in opinions, comments and ratings and disclaims any responsibility arising from this information.

By submitting an opinion, comment or evaluation, the user or visitor expressly agrees to the terms of use and allows the Merchant to publish part or the entire text in all electronic and other media. The Merchant has the right to use the content of the opinion, comment or rating indefinitely and for any purpose that is in the Merchant's business interest, including publication in advertisements or other marketing communications. The author of the opinion, comment or evaluation simultaneously declares and guarantees that he owns the material and moral copyrights for the written opinions, comments or evaluations and that he transfers these rights to the Merchant free of charge, non-exclusively and without time limit.

15. Liability

The Merchant makes every effort to ensure that the information published in its online store is up-to-date and correct, but product characteristics or delivery times may change so quickly that the Merchant fails to correct the information published in the children's online store in a timely manner. In such a case, the Merchant will inform the user (buyer) about the changes and allow him to withdraw from the order or change the order (see point 5.).

Although the Merchant tries to provide accurate photos of the products for sale in the children's online store, all photos should be taken as symbolic. Photos do not guarantee product features.

From the moment the shipment with the ordered products is delivered to the post office, the merchant is not responsible for cases of physical damage, destruction or loss of the shipment, as well as if the contents of the shipment are missing or if the shipment shows signs of being opened. In the above cases, the user (buyer) must initiate a complaint procedure with the delivery service or reject the damaged packet. Together with the delivery service, the retailer will ensure that the complaint is resolved as soon as possible.

16. Complaints, Disputes and Application of Law

The trader complies with the applicable regulations in the field of consumer protection. The merchant has an effective complaint handling system in place and has a designated person with whom the user (buyer) can contact by phone or e-mail in case of problems. In case of problems, the user (buyer) can contact tel. no.: 031/470-300. The user (buyer) can submit a complaint to the e-mail address The appeal process is confidential.

Within five working days, the trader will confirm that he has received the complaint and inform the user (buyer) how long he will process it and keep him informed about the progress of the procedure. The merchant will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the court in Celje has exclusive territorial jurisdiction to resolve all disputes between the Merchant and the user (buyer). The trader and the user (buyer) as participants in electronic business mutually recognize the validity of electronic messages in court.

For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), the Slovenian material and procedural law applies and is applied, whereby the rules of international private law that refer to the application of any other law are not applied.

The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.

In accordance with the legal norms of Pikolin d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.

Pikolin d.o.o., which as a provider of goods and services enables online shopping, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here:


The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

17. Changes to the general terms and conditions of business

In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant's online store, and in the event of changes to its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions of Business, which will be informed the users in an appropriate way, which counts in particular the notification via the website Each time changes and/or additions to the General Terms and Conditions of Business come into effect and are applied after the expiration of eight days from the publication of the changes and/or additions. If the amendment and/or amendment of the General Terms and Conditions is necessary to comply with the regulations, these amendments and/or amendments may, exceptionally, enter into force and be used in a shorter period of time.


A user who does not agree with the changes and/or additions to these General Terms and Conditions of Business must cancel his registration within eight days from the publication of the notice of change and/or amendment to the General Terms and Conditions of Business, otherwise, after the expiration of this period, it will be considered and evidence to the contrary is not admissible , that the user accepts changes and/or additions to the General Terms and Conditions. Cancellation of registration is done by the user notifying the Merchant of the cancellation in writing.

The general terms and conditions of business were accepted by the director of Trgovac, in Celje, on November 1, 2013

We wish you many pleasant and affordable purchases in our online store!