Refunds

The buyer has the right to return the ordered products within 14 days from the date of receipt, without having to state a reason for such a decision. The only cost incurred by the buyer as a result of withdrawing from the sales contract is the cost of returning the products. Purchased products must be returned within 14 days at the latest to the address:

Pikolin d.o.o., Mariborska cesta 87, 3000 Celje

To return, print out the product return form: FORM

Purchased products must be returned undamaged, unused, in their original and undamaged packaging (the packaging of the product must not have postal labels or anything similar) and in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased, without it would be the buyer's fault. The return option does not apply to software, audio and video media or if the customer has opened the security seal.

For returned products Pikolin d.o.o. returns the amount paid or the used gift voucher to the buyer as soon as possible, but no later than within 14 days of receipt, but any used promotional codes and other discounts are not returned to the buyer. The refund of the paid amount is carried out by Pikolin d.o.o. in the same way as the payment was made in the online store (Paypal, payment to the customer's personal or transaction account,...). A used Pikolin d.o.o. gift certificate. returned in the form of a credit.

If it concerns goods that cannot be returned to you by mail in accordance with the price list with the contractual partner for the provision of transport services, we charge the cost of returning the goods.

It is possible to use the ``GLS exchange'' service, delivery of a new package and simultaneous acceptance of the return - price 4.5 EUR (up to 10 kg).

Also, if you find that the shipping cost is too high, contact us and we will find a solution together.

Complaints

The buyer can complain about the defect at any time during the warranty period. The consumer can claim the guarantee for products for which there is a mandatory guarantee (the list of these products is determined by the Regulations on goods for which a guarantee for flawless operation is issued) and for those for which a voluntary guarantee has been given. During the warranty period, the consumer can ask the guarantor to repair the defect free of charge. If the fault cannot be rectified or the company fails to rectify it within a total period of 45 days, the consumer can request an exchange for a new product free of charge. After the expiration of this period, the repair of the goods is performed only against payment. only if the repair is not possible or the company does not perform it within a total period of 45 days, the consumer can request a replacement for a new, flawless product.

What is the warranty claim procedure? Within the warranty period and under the warranty conditions, the buyer must request the rectification of defects by means of a written application from the warranty provider, and must submit the product as well as the warranty and service certificate as well as a copy of the invoice. The buyer does not incur any costs by correcting errors or replacing the product. If the seller determines that the defect in the product was caused by improper behavior of the buyer, as a result of which the warranty claim turns out to be unjustified, he will send the product back at his expense with a written notification.

You send the complaint to reklamacije@pikolin.si.